Support
How can we help?
Most answers are below. If you can't find what you need, email us — a real person reads every message.
Help by app
Scanning, OCR, exact-size PDFs, sharing and the on-device library.
Another app?More apps are on the way. For anything else, email us directly.
Common questions
Rosnil is growing from one app into a family of apps. Some will stay entirely on-device; others may add accounts, cloud features, AI, or ads. The short answers below describe our defaults — each app's store listing and privacy details are the final word for that app.
Do I need an account?
For most of our apps, no — you open the app and start using it. Some apps may offer an optional account for features like sync or backup; when they do, the app's listing says so. (PDF Maker needs no account.)
Where is my data stored?
It depends on the app. Many run entirely on your device and keep your content there. Some apps may store or sync data in the cloud, or use AI or ads that involve sending limited data off the device. Each app's listing and the Privacy Policy spell this out. (PDF Maker keeps your documents on your device.)
Do your apps use AI, ads, or collect data?
Some will, as our range grows. Where an app uses AI (on-device or cloud), shows ads, or collects data, it discloses exactly what and why in its store listing and privacy details — see our Privacy Policy and AI Policy. Apps that are fully on-device (like PDF Maker today) say so too.
How do I delete my data?
For on-device apps, delete items inside the app or uninstall it to remove everything stored on your device. For any app with an account or cloud data, use that app's account/settings or email us. Full steps: Data Deletion & Rights.
Which platforms are supported?
PDF Maker is live on the App Store, with Google Play coming soon. Other apps are in development — see our apps for current status.
Are the apps free?
Our current apps are free to download. Some may be ad-supported or add optional paid features in future; where that's the case, the app's listing states it clearly before you buy anything.
I found a bug or have a feature request.
We'd love to hear it. Email rosnil@apeitnow.com (open in your mail app) with a short description and a screenshot if it's a visual issue.
How do I report a privacy or security concern?
Email rosnil@apeitnow.com (open in your mail app). See our Privacy Policy for how we handle such requests.