Support — PassCut
Publisher: Rosnil Technology Private Limited (brand: ApeLabs). Email rosnil@apeitnow.com — we aim to reply within 2–3 business days. Please include your device model and OS version.
Frequently asked questions
My photo was rejected by the portal
Requirements change and some offices apply extra checks (lighting, expression, glasses, shadows, head size). PassCut targets the published size, background, and file-size band, but always confirm the current rule with the official authority. For best results, shoot in even, front-on lighting against a plain wall, with a neutral expression.
Is my photo uploaded anywhere?
No. Background removal, cropping, and resizing run on your device (Apple Vision on iOS, Google ML Kit on Android). Your photo is not uploaded to us.
Background removal isn't available on my device
On-device removal needs iOS 16.4 or later, or an Android device that supports Google ML Kit Subject Segmentation. You can still crop and resize without it — turn "Remove background" off in the editor.
How do I hit an exact file size (e.g. 10–250 KB)?
Pick the matching preset — PassCut compresses the JPEG to land inside the portal's band automatically. For sharper prints, use the resolution selector (1×/2×/3×) on the export screen.
Can I print multiple copies?
Yes. On the export screen tap Print sheet, choose the paper size (4×6, A4, or Letter) and the number of copies — PassCut auto-arranges them to fit.
How do I delete my data?
Everything is stored on your device. Delete a project inside the App, or uninstall PassCut to remove all in-app data. We hold no server-side copy. See the Privacy Policy for details.
Where are the policies?
Privacy Policy · Terms of Service. They're also available inside the App under Settings.
Still need help?
Email rosnil@apeitnow.com with a description of the issue, your device model, and OS version, and we'll help.